V Glossary

At-risk behavior: According to the Just Culture model, an error that occurs when a behavioral choice is made that increases risk where risk is not recognized or is mistakenly believed to be justified. (Chapter 5.4)

Behavioral restraints: Restraints used to manage violent, self-destructive behaviors such as hitting or kicking staff or other clients, physically harming themselves or others, or threatening to do so. Behavioral restraints are used in emergency situations where safety concerns need to be immediately addressed to prevent harm. (Chapter 5.7)

Chemical restraint: A drug used to manage a client’s behavior, restrict the client’s freedom of movement, or impair the client’s ability to appropriately interact with their surroundings that is not a standard treatment or dosage for the client’s condition. (Chapter 5.7)

Culture of safety: The behaviors, beliefs, and values within and across all levels of an organization as they relate to safety and clinical excellence, with a focus on people. (Chapter 5.4)

Handoff reports: A transfer and acceptance of client care responsibility achieved through effective communication. It is a real-time process of passing client specific information from one caregiver to another, or from one team of caregivers to another, for the purpose of ensuring the continuity and safety of the client’s care. (Chapter 5.3)

Healthy environment: A place of physical, mental, and social well-being supporting optimal health and safety. (Chapter 5.9)

Human factors: A science that focuses on the interrelationships between humans, the tools and equipment they use in the workplace, and the environment in which they work. (Chapter 5.2)

Intimate Partner Violence (IPV): Physical or sexual violence, stalking, and psychological or coercive aggression by current or former intimate partners. (Chapter 5.8)

ISBARR: A mnemonic for the components of health care team member communication that stands for Introduction, Situation, Background, Assessment, Request/Recommendations, and Repeat back. (Chapter 5.3)

Just Culture: A quality of an institutional culture of safety where people are encouraged, even rewarded, for providing essential safety-related information, but clear lines are drawn between human error and at-risk or reckless behaviors. (Chapter 5.4)

Learning Culture: A quality of an institutional culture of safety that demonstrates the willingness and the competence to draw the right conclusions from safety information systems, and the will to implement major reforms when their need is indicated. (Chapter 5.4)

Medical restraints: Restraints used to manage nonviolent, non-self-destructive behaviors such as the client attempting to remove life-sustaining tubes, drains, IV catheters, urinary catheters, or endotracheal tubes. (Chapter 5.7)

National Patient Safety Goals: Annual safety goals and recommendations tailored for seven different types of health care agencies based on client safety data from experts and stakeholders. (Chapter 5.5)

Near misses: An error that has the potential to cause an adverse event (client harm) but fails to do so because of chance or because it is intercepted. (Chapter 5.2)

Never events: Adverse events that are clearly identifiable, measurable, serious (resulting in death or significant disability), and preventable. (Chapter 5.2)

PASS: A mnemonic for actions to take when using a fire extinguisher, including Pull, Aim, Squeeze, and Sweep. (Chapter 5.9)

RACE: A mnemonic for actions to immediately take during a fire, standing for Rescue, Activate, Confine, and Extinguish. (Chapter 5.9)

Reckless behavior: According to the Just Culture model, an error that occurs when an action is taken with conscious disregard for a substantial and unjustifiable risk. (Chapter 5.4)

Reporting Culture: A quality of an institutional culture of safety where people report errors and near misses. (Chapter 5.4)

Restraint: A device, method, or process that is used for the specific purpose of restricting a client’s freedom of movement without the permission of the person. (Chapter 5.7)

Root cause analysis: A structured method used to analyze serious adverse events to identify underlying problems that increase the likelihood of errors, while avoiding the trap of focusing on mistakes by individuals. (Chapter 5.2)

Safety Data Sheets (SDS): Safety Data Sheets, formerly referred to as Material Safety Data Sheets (MSDS), are hazardous communication sheets that let workers know certain information about chemicals they encounter in the workplace. OSHA requires that SDS’s are readily available and easily readable for each chemical in the workplace. (Chapter 5.9)

Scheduled hourly rounds: Scheduled hourly visits to each client’s room to integrate fall prevention activities with the rest of a client’s care. (Chapter 5.6)

Seclusion: The confinement of a client in a locked room from which they cannot exit on their own. It is generally used as a method of discipline for behavior that can cause harm to themselves or others, or as a way to decrease environmental stimulation. (Chapter 5.7)

Sentinel event: A client safety event that reaches a client and results in death, permanent harm, or severe temporary harm requiring interventions to sustain life. (Chapter 5.2)

Simple human error: According to the Just Culture model, this is an error that occurs when an individual inadvertently does something other than what should have been done. Most errors are the result of human error due to poor processes, programs, education, environmental issues, or situations. These are managed by correcting the cause, looking at the process, and fixing the deviation. (Chapter 5.4)

Substance abuse: A maladaptive pattern of continued use of alcohol or a drug despite it causing persistent social, occupational, psychological, or physical problems that can be physically hazardous. (Chapter 5.8)

Universal fall precautions: A set of interventions to reduce the risk of falls for all clients and focus on keeping the environment safe and comfortable. (Chapter 5.6)