5.13 Skills Checklist: Shampoo

  1. Gather Supplies: Shampoo basin if in bed, shampoo, conditioner if used, two washcloths or small towels, one large towel, gloves, and linen bag
  2. Routine Pre-Procedure Steps:
    • Knock on the resident’s door.
    • Perform hand hygiene.
    • Maintain respectful, courteous, and professional communication at all times.
    • Introduce yourself and identify the resident.
    • Provide for privacy.
    • Explain the procedure to the resident.
  3. Procedure Steps:
    • Put on gloves.
    • Place a basin underneath the client’s head and neck if they are in bed and place the drain over the garbage can located on the floor.
    • Give the client a dry washcloth or towel to cover their face if desired.
    • Check the water temperature for safety and comfort. Have the resident check the water temperature by placing their hand in the water in the basin or putting a wet washcloth on the back of their hand. Ask the resident if the temperature is comfortable to them.
    • Wet their hair with a wet washcloth or by gently pouring water over their hair.
    • Apply shampoo and lather while massaging scalp gently.
    • Rinse their hair.
    • Apply conditioner if used, massaging the scalp gently.
    • Rinse their hair.
    • Dry their hair gently and style it per the resident’s preference.
    • While wearing gloves, empty the equipment.
    • Rinse the equipment.
    • Dry the basin.
    • Return the equipment to storage.
    • Dispose of soiled linen in a designated laundry hamper.
    • Remove the gloves, turning them inside out.
  4. Post-Procedure Steps:
    • Perform hand hygiene.
    • Check for resident comfort and ask if anything else is needed.
    • Ensure the bed is low and locked. Check the brakes.
    • Place the call light or signaling device within reach of the resident.
    • Open the door and privacy curtain.
    • Perform hand hygiene.
    • Document and report any skin or scalp issues or changes noted with the resident.


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