Chapter 3: Professional Communication with Technology

Knowledge Check 

1. Which punctuation mark is used between several email addresses?

A. Period (.)

B. Comma (,)

C. Colon (:)

D. Semicolon (;)

2. Which punctuation mark is used at the end of a formal salutation?

A. Period (.)

B. Comma (,)

C. Colon (:)

D. Semicolon (;)

3. Which is not used in a professional email?

A. Emoticons (emojis)

B. All text is in capital letters

C. Abbreviations

D. All of the above

4. What should be done when preparing for a virtual meeting?

A. Ensure the software and hardware needed are available

B. Use software tools to blur the background

C. Use a quiet room for the virtual meeting

D. All of the above

5. What should be done during a virtual meeting?

A. Talk louder than normal

B. Look at the camera

C. Focus on your emails and social media

D. Eat your lunch

ANSWERS: 1. D;  2. C;  3. D;  4. D;  5. B

Chapter 4: Working With Windows 

Knowledge Check

1. What is located on the taskbar?

A. Program shortcuts or app buttons

B. Search box

C. Task view

D. Start button

E. All of the above

2. What is correct regarding the notification area?

A. Is also known as they System Tray

B. Located on the right side of the taskbar

C. Contains helpful icons

D. All of the above

3. To position the window to the upper right quarter of the screen, which shortcut(s) should be used?

A. Windows logo + Right Arrow keys, then Windows logo + Up Arrow keys

B. Windows logo + Left Arrow keys, then Windows logo + Down Arrow keys

C. Windows logo + Right Arrow keys, then Windows logo + Down Arrow keys

D. Windows logo + Left Arrow keys, then Windows logo + Up Arrow keys

4. What is the name of the feature that makes the snapped window fill the available space?

A. What is the name of the feature that makes the snapped window fill the available space?

B. Snap Fill

C. Snap Window

D. Snap Auto Resize

5. Which is the shortcut key to minimize the current window?

A. Which is the shortcut key to minimize the current window?

B. Windows logo + Down Arrow keys

C. Windows logo + D keys

D. Windows logo + Home keys

ANSWERS:  1. E;  2. D;  3. A;  4. B;  5. B

Chapter 5: File Management

1. On many computers the ____ drive is the first primary drive on the computer’s hard drive.

A. B

B. C

C. D

D. E

2. What is the route to a file on a storage drive?

A. Folder

B. File

C. File Path

D. Hierarchical file system

3. Which is the file extension for Microsoft Word documents?

A. .xls or .xlsx

B. .ppt or .pptx

C. .pdf

D. .doc and .docx

4. Which is correct regarding the Quick Access area in File Explorer?

A. Is visible on the left side

B. Frequently used folders and files

C. Favorite folders can be pinned to this area

D. All of the above

5. Which of the following file names would be allowed in a Microsoft application?

A. Aug: 2026

B. Aug/ 2026

C. Aug 2026

D. Aug *2026

ANSWERS:   1. B; 2. C; 3. D; 4. D; 5. C

Chapter 6: Introduction to Word

Knowledge Check 1

1. What keyboard shortcut moves the cursor to the beginning of a document?

A. Home

B. Page Up

C. Ctrl + Home

D. Ctrl + Page Up

2. When opening a blank MS Word document, what is the template default margin set at?

A. 1 inch

B. 1/2 inch

C. 1.5 inch

D. 1.3 inch

3. The horizontal blue bar that runs at the top of the screen and contains the title of the document that is opened is called:

A. Ribbon

B. I-beam pointer

C. Title bar

D. Status bar

4. This is a section on the Microsoft Ribbon that has related tools, commands, and options.

A. Group

B. Title bar

C. Scroll bar

D. Tabs

5. A plus sign (+) indicates that the keys need to be pressed:

A. Each key pressed separately

B. Keys must be pressed at the same time

C. A plus sign (+) must be pressed between each key

D. A plus sign (+) must be pressed before entering the key

ANSWERS: 1. C;  2. A;  3. C;  4. A;  5. B

Chapter 6: Introduction to Word

Knowledge Check 2

1. Using the push pin option when opening a file allows the user to:

A. Keep that file in Recent Document section in Backstage view for quick access

B. Pin the file in OneDrive

C. Automatically send the file to print

D. Automatically save the file to OneDrive

2. Microsoft automatically saves the file as the user is working every ____ minutes per the default.

A. 5

B. 2

C. 10

D. 12

3. In the Backstage view, the user can:

A. Create a new file

B. Open a file

C. Save or rename a file

D. Print a file

E. All choices are correct

4. Microsoft OneDrive allows the user to do many things.  Which of the following is not something OneDrive can do?

A. Save files

B. Create a new file

C. Share files

D. Edit files

5. To print individual pages the user follows each page number with a _________.

A. Comma

B. Semi-colon

C. Apostrophe

D. Space

ANSWERS: 1. A;  2. C;  3. E;  4. B;  5. A

Chapter 7: Basic Formatting in Word

Knowledge Check 

1. These tools are used for finding and replacing text, along with selecting some or all content.

A. Styles

B. Editing

C. Format Painter

D. Font style

2. This button provides the user with the ability to change the look of the font by changing the fill or the outline.

A. Font Color

B. Font Style

C. Text Effects and Typography

D. Text Highlight Color

3. What does this symbol mean?

A. Merge Formatting

B. Picture

C. Keep Source Formatting

D. Keep Text

4. To copy and paste in a document, what two keyboard shortcuts can be used?

A. Ctrl + C and Ctrl + V

B. Ctrl + C and Ctrl + P

C. Ctrl + C and Ctrl + Z

D. Ctrl + P and Ctrl + V

5. This group contains Copy, Paste and Format Painter.

A. Font

B. Editor

C. Clipboard

D. Add-ins

ANSWERS: 1. B;  2. C;  3. A;  4. A;  5. C

Chapter 8: Formatting Text in Word

Knowledge Check 

1. The paragraph group allows the user to format paragraphs including adding:

A. Bullets and numbering

B. Align next

C. Borders

D. Spacing

E. All choices are correct

2. Which of the following is the correct keyboard shortcut to align the text in the center of the document?

A. Ctrl + R

B. Ctrl + E

C. Ctrl + L

D. Ctrl + J

3. Short cut keys can be used for increasing or decreasing indents. The short cut key for decreasing an indent is:

A. Ctrl + Q

B Ctrl + M

C. Ctrl + I

D. Ctrl + D

4. The __________ command can be used to show hidden spaces, tab markers, page insertion, and paragraph markers.

A. Borders

B. Sort

C. Show/Hide

D. Indentations

5. The Borders Shading and Dialog box has three separate columns. Which column allows the user to select the style, color, and width of the line?

A. Left

B. Middle

D. Right

D. None of the choices are correct

6. This tool is great for users to review a specific topic. The tool allows users to locate the location of specific words in a document.

A. Replace

B. Find

C. Editor

D. Table of Contents

7. The ______ command is a tool for the user who needs to find a specific word and replace it with another word.

A Replace

B. Find

D. Editor

D. Table of Contents

ANSWERS:  1. E;   2. B;   3. A;   4. C;  5. B;  6. B;  7. A

Chapter 9: Formatting Documents in Word

Knowledge Check 

1. Which tab stop looks like an upside-down capitalized T?

A. Left tab stop

B. Center tab stop

C. Right tab stop

D. Bar tab

2. What is the default setting for margins?

A. 1 inch on all sides

B. 0.5 inch on all sides

C. 1.5 inch on all sides

D. 2 inch on all sides

3. To close the header, the user can use one of three techniques. Which of the following is not a technique to close the header?

A. Click the Close Header & Footer button in the Close Group on the Header & Footer tab.

B. Double click in the body of the document.

C. Click on the Remove Page Numbers tab.

D. Press the ESC key.

4. By default, the page size for a new document is ____ inches by ___ inches.

A. 9, 11

B. 8.5, 11

C. 8, 11

D. 9, 12

5. The ____________ ends the current page and starts another page.

A. Break

B. Section Break

C. Page Break

D. Hanging Indent

ANSWERS: 1. B;  2. A;  3. C;  4. B;  5. C

Chapter 10: Citations, Tables, and Mail Merge

Knowledge Check

1. You need to edit the citation sources you entered into a document. What command in the Citations & Bibliography group would be used to perform this task?

a. Insert Citation

b. Manage Sources

c. Style

d. Bibliography

2. Which is not used for footnotes?

A. Superscript numbers

B. Asterisk

C. Key icon

D. Dagger icon

3. The horizontal series of boxes in a table are called ______ and the vertical series of boxes are called ______.

A. Row; column

B. Row; cell

C. Cell; column

D. Cell; row

4. Which contextual tab appears when the user clicks into a table?

A. Design

B. Table Design

C. View

D. Draw

5. Which selection would be used to arrange the text in a cell vertically centered and aligned to the right side of the cell?

A. Align Top Left

B. Align Top Right

C. Align Center

D. Align Center Right

ANSWERS: 1. B; 2. C; 3. A; 4. B; 5. D

Chapter 11: Formatting Objects in Word

Knowledge Check

1. What command is not found in the Illustration group on the Insert tab?

A. Shapes

B. Icon

C. SmartFont

D. SmartArt

2. To resize the picture, click and drag the side sizing handle, which will increase or decrease the size of the picture while keeping the same proportions. Use the corner sizing handle to change the proportions and vertically or horizontally stretch or shrink the image.

A. Both statements are correct

B. Both statements are incorrect

C. The first statement is correct, and the second statement is incorrect

D. The first statement is incorrect, and the second state is correct

3. Which of the following commands are found in the Adjust group on the Picture Format tab?

A. Artistic Effect

B. Change picture

C. Compress picture

D. All of the above

4. Which command can be used to adjust the contrast, brightness, or sharpness of the picture?

A. Corrections

B. Color

C. Artistic Effect

D. Transparency

5. Which command allows the user to flip an object vertically or horizontally?

A. Selection pane

B. Align

C. Rotate

D. Wrap text

Answers: 1. C, 2. B, 3. D, 4. A, 5. C 

Chapter 12: Introduction to Excel

Knowledge Check 

1. Each Excel file is a _________, which has one or more __________.

A. worksheet; pages

B. workbook; worksheets

C. worksheets; workbooks

D. spreadsheet; workbooks

2. _________ indicates the location or name of the selected cell.

A. formula bar

B. ribbon

C. column header

D. name box

3. __________ are rectangular boxes in the spreadsheet.

A. Headers

B. Rows

C. Cells

D. Workbook

4. Which keyboard shortcut keys can be used to move to the last cell used on the worksheet?

A. Tab key

B. Shift + Tab

C. Enter key

D. Crtl + End

5. When selecting multiple non-adjacent cells, what should the user do?

A. Select a cell and then hold down the left click button on the mouse while dragging over the other cells that need to be selected.

B. Hold the Ctrl key while selecting the cells.

C. Click the number in front of the row. The same result can be achieved by selecting a cell in the row and then pressing the keyboard shortcut keys (Shift + Space)

D. Nothing. This task cannot be done.

ANSWERS: 1. B; 2. D; 3. C; 4. D; 5. B

Chapter 13: Formatting in Excel

Knowledge Check 

1. What is the keyboard shortcut keys to add bold to font?

A. Alt + B

B. Shift + B

C. ESC + B

D. Ctrl + B

2. Which number format shows a monetary amount with the dollar sign next to the first digit?

A. Accounting

B. Currency

C. Number

D. General

3. What is the keyboard shortcut keys to add the current date to a cell?

A. Ctrl +Shift + ;

B. Ctrl +Shift + T

C. Ctrl +Shift + :

D. Ctrl +Shift + %

4. Which command will center the text across the selected cells, but the cells are not merged?

A. Merge cells

B. Wrap content

C. Center Across Selection

D. Horizontal alignment

5. Which command is used to rotate the text in the cell?

A. Middle align

B. Top align

C. Merge

D. Orientation

ANSWERS:  1. D; 2. B; 3. A; 4. C; 5. D

Chapter 14: Excel Formulas, Functions, and Tables

Knowledge Check 

1. What is the standard operator for using multiplication?

A. Plus sign

B. Minus sign

C. Asterisk

D. Forward slash

2. What symbol must every Excel formula start with?

A. Parentheses

B. Equal sign

C. Dollar sign

D. Colon

3. What symbol must be used to create an absolute reference in an Excel formula?

A. Parentheses

B. Comma

C. Dollar sign

D. Colon

4. _______ means the cell reference changes when the formula is copied to another cell.

A. Function

B. Formula

C. Relative reference

D. Absolute reference

5. A _______ are predefined formulas in Excel.

A. Function

B. Formula

C. Relative reference

D. Absolute reference

ANSWERS:  1. C; 2. B; 3. C; 4. C; 5. A

Chapter 15: Introduction to PowerPoint

Knowledge Check  

1. You want to change the size of the window. What feature would you use?

A. Notes

B. Theme

B. Zoom Slider

C. Slides Views button

2. You want to change rearrange the slides. What feature would you use?

A. Notes

B. Theme

C. Zoom Slider

D. Slide Navigation Pane

3. You want to bold text. What keyboard shortcut keys would you use?

A. Ctrl + B

B. Ctrl + I

C. Ctrl + C

D. Ctrl + U

4. What keyboard shortcut keys are used to create a round bullet?

A. Ctrl + R

B. Asterisk sign (*), spacebar, and then type the content

C. Plus sign (+), spacebar, and then type the content

D. Ctrl + B

5. What keyboard shortcut keys are used to center content?

A. Ctrl + M

B. Ctrl + L

C. Ctrl + E

D. Ctrl + J

ANSWERS:  1. C; 2. D; 3. A; 4. B; 5. C

Chapter 16: Formatting PowerPoint Presentations

Knowledge Check  

1. Which task can not be completed using the Shape Styles group?

A. Change the color

B. Change the fill

C. Add effects

D. Move an objects in front or behind another object

2. When a graphic is selected a solid blue border with sizing handles appears around the image. The Picture Format contextual tab appears on the Ribbon.

A. Both sentences are correct.

B. Both sentences are incorrect.

C. The first statement is incorrect, and the second statement is correct.

D. The second statement is correct, and the second statement is incorrect.

3. The Correction feature can be used to adjust the

A. Sharpness of the picture.

B. Contrast.

C. Brightness

D. All of the above

4. To crop one side of the picture, drag the corner cropping handle inward. To crop two adjacent sides at the same time, drag a side cropping handle inward.

A. Both sentences are correct.

B. Both sentences are incorrect.

C. The first statement is incorrect, and the second statement is correct.

D. The second statement is correct, and the second statement is incorrect.

5. The default setting for slides is the landscape orientation. Outlines, notes, and handouts use the portrait orientation as the default.

A. Both sentences are correct.

B. Both sentences are incorrect.

C. The first statement is incorrect, and the second statement is correct.

D. The second statement is correct, and the second statement is incorrect.

ANSWERS: 1. D; 2. C; 3. D; 4. B; 5. A.