Competencies and Learning Objectives

Course Competency 1: Use Word Processing Software to Generate Professional Health Care Documents

Learning Objectives

• Describe the features of the Word document screen.
• Describe keyboard shortcuts.
• Discuss how to create a new file from a template.
• Demonstrate how to open, save, rename, print, and close a file.
• Describe the tools and options on the File and Home tab ribbons.
• Demonstrate how to cut, copy, and paste text and use the Format Painter.
• Demonstrate how to format fonts.
• Demonstrate how to use the spelling, grammar, and thesaurus tools.
• Describe how to format documents using alignment, bullets, indents, spacing, borders, shading, headers, footers, page numbers, margins, orientation, tabs, and columns.
• Demonstrate how to apply alignment, borders, shading, hyperlinks, and footers.
• Demonstrate how to add borders and font color.
• Describe how to insert a cover page, blank page, and page break.
• Discuss how to insert and format a picture using the Picture Format contextual tab.
• Explain how to insert and format shapes, WordArt, icons, 3D models, SmartArt, and charts.
• Describe how to apply a theme to a document.
• Demonstrate how to insert and format graphics.
• Describe how to create a citation.
• Discuss how to insert a bibliography, reference list, works cited section, footnotes, and endnotes.
• Explain how to insert and modify tables.
• Describe how to format tables and apply a style.
• Demonstrate how to insert and modify a table.
• Demonstrate how to insert a citation.
• Describe the Mail Merge tool.
• Demonstrate how to use the Mail Merge tool.

Course Competency 2: Use Presentation Software to Convey Health Care-Related Information

Learning Objectives

• Describe how to open an existing presentation or use a template.
• Describe the parts of the PowerPoint screen.
• Describe how to delete and add slides and change the slide layout.
• Discuss how to apply formatting changes.
• Explain the different views.
• Demonstrate how to insert and format tables, images, shapes, icons, 3D models, SmartArt, video, audio, and charts.
• Demonstrate how to add headers, footers, notes, hyperlinks, text boxes, dates, times, and slide numbers to slides.
• Describe how to arrange, rotate, and align objects on a slide.
• Demonstrate how to animate pictures and text.
• Demonstrate how to apply a theme to a presentation.
• Describe how to print a presentation.
• Demonstrate how to apply slide transitions and sound.

Course Competency 3: Use Spreadsheet Software to Summarize and Report Health Care Data

Learning Objectives

• Describe how to navigate worksheets and select cells.
• Discuss the steps involved in adding and revising content in cells.
• Explain how to modify cells, rows, and columns.
• Describe how to format cells, including formatting numbers and text, adjusting text alignment and orientation, and adding borders.
• Discuss how to work with multiple worksheets within a workbook.
• Describe how to print an active spreadsheet.
• Demonstrate how to format cells.
• Demonstrate how to create a formula.
• Discuss the difference between relative and absolute references.
• Demonstrate how to create a formula using a relative reference and an absolute reference.
• Demonstrate how to insert a function in a worksheet.
• Discuss alternative options for viewing a worksheet.
• Describe how to sort and filter data.
• Demonstrate how to create and modify a table and chart.

Course Competency 4: Utilize a Database

Learning Objectives

• Describe the use of databases in health care.
• Demonstrate how to open a database.
• Identify information found in a database.
• Demonstrate how to enter and edit data in a database.
• Demonstrate how to create and print a report from a database.
• Discuss patient portals.

Course Competency 5: Communicate Using Technology in the Health Care Setting

Learning Objectives

• Describe how to organize folders in email software.
• Describe how to navigate among tools in email software, including email, calendar, contacts, and to-do lists.
• Discuss how to search for and sort emails.
• Describe how to attach a document to an email.
• Describe how to send emails using the To, Cc, and Bcc fields.
• Identify common keyboard shortcuts for Outlook email and calendar.
• Describe confidentiality and security concerns related to electronic communication.
• Describe email etiquette to use when writing professional emails.
• Compose a professional email to a patient.

Course Competency 6: Examine the Security Considerations of the Electronic Health Record

Learning Objectives

• Discuss the importance of the Health Insurance Portability and Accountability Act (HIPAA).
• Describe the Privacy Rule and the disclosure of patients’ identifiable health information.
• Describe the importance of the Security Rule.
• Describe administrative safeguards.
• Discuss physical safeguards, including login procedures and screen savers.
• Discuss technical safeguards, including assigning privileges and auditing procedures.
• Explain patients’ rights under HIPAA.
• Explain the minimum necessary standard.
• Discuss the impact of security breaches.
• Discuss who owns the health record.

Course Competency 7: Demonstrate Entry-Level Skills for Using the Electronic Health Record

Learning Objectives

• Log in to an electronic health record.
• Navigate an electronic health record.
• Identify information commonly found in the electronic health record.
• Locate a patient’s visit information.
• Add patient data to the electronic health record.

Course Competency 8: Examine the Role of Social Media in Health Care

Learning Objectives

• Describe how social media is used in health care.
• Explain possible health care policies related to social media.
• Describe confidentiality practices related to social media.
• Discuss differences between personal and professional uses of social media.
• Describe differences between posting personal and professional content on social media.

Course Competency 9: Evaluate the Reliability of Digital Health Care Resources

Learning Objectives

• Discuss the National Library of Medicine’s standards for evaluating internet health information.
• Describe the purpose and provider of a health information website.
• Discuss the quality of information on a health information website.
• Describe how the site maintains a person’s privacy.
• Identify the currency of the health information.
• Identify the impact of advertisements on the website.
• Identify reliable sites used for health information.

Course Competency 10: Examine Cybersecurity Strategies Used to Protect Business and Personal Computer Systems

Learning Objectives

• Define spoofing and phishing.
• Describe types of phishing.
• Explain how to prevent phishing attempts.
• Explain phishing indicators in emails.
• Discuss how to prevent identity theft.
• Describe how to create strong passwords.
• Describe two-factor authentication.
• Explain strategies for safely using the internet.

Course Competency 11: Demonstrate Entry-Level Skills While Using Windows

Learning Objectives

• Describe the taskbar and notification area in Windows.
• Describe methods for opening applications.
• Demonstrate how to reposition and resize windows.
• Explain how to maximize, minimize, close, and switch between windows.
• Describe how to manage the Recycle Bin.
• Discuss the hierarchical file system in File Explorer.
• Describe features of File Explorer.
• Demonstrate how to create files, folders, and shortcuts.
• Demonstrate how to take screenshots.