When Maya volunteered at a local food pantry, she noticed that some of the biggest challenges were not about logistics or resources—they were about communication. Misunderstandings between volunteers caused tension, and trying to connect with guests from different cultures and backgrounds was often frustrating. One afternoon, after helping to calm a disagreement between two team members, a staff member pulled Maya aside and said, “You’ve got a real gift for this.” That moment stuck with her. She realized that good communication could solve problems, bring people together, and make a lasting impact. It was not just about talking—it was about truly connecting.

This Oral/Interpersonal Communication textbook is your gateway into the world of human connection through spoken and interpersonal interaction. Designed to give you a broad overview of communication in everyday life, it introduces essential skills for speaking clearly, listening actively, navigating relationships, resolving conflict, and presenting with confidence. Whether you’re preparing for a career that depends on communication or simply want to improve your personal connections, this book will provide the foundation you need to communicate with clarity, purpose, and empathy.