Competencies and Learning Objectives

Course Competency 1: Analyze Communication Situations

Learning Objectives

• Explain how the elements of a communication model apply to a communication situation.
• Identify how participants engage in communication responsibilities in terms of a communication model.
• Identify elements that impact the communication situation.
• Analyze the impact of technology on communication.

Course Competency 2: Assess the Impact of Nonverbal Skills on Communication

Learning Objectives

• Apply effective nonverbal messages in various communication situations.
• Characterize the type of nonverbal communication used.
• Determine how nonverbal cues impact verbal and/or nonverbal messages.

Course Competency 3: Develop Listening Skills

Learning Objectives

• Distinguish types of listening.
• Apply strategies for listening in various situations.
• Interpret a speaker’s cues.
• Clarify ambiguous messages.

Course Competency 4: Develop Teamwork and Collaboration Skills

Learning Objectives

• Identify multiple roles within a group.
• Participate in group interaction.
• Identify negative group behaviors.
• Evaluate the process of group interactions.
• Analyze the decision-making strategies used by the group.
• Analyze the task, maintenance, and leadership roles performed by members.

Course Competency 5: Analyze Conflict Management Strategies

Learning Objectives

• Define conflict clearly using nonjudgmental language.
• Identify conflict management strategies.
• Apply conflict management strategies to a real or simulated conflict situation.
• Use assertive verbal and nonverbal behaviors effectively.
• Analyze the effectiveness of conflict management strategies.

Course Competency 6: Evaluate How Perception Affects Communication

Learning Objectives

• Identify situations in which perceptions vary.
• Evaluate the impact of perceptual processes.
• Suggest ways to minimize communication obstacles caused by perceptual differences.

Course Competency 7: Evaluate How Self-Concept Impacts Communication

Learning Objectives

• Identify how self-concept affects communication.
• Suggest strategies for enhancing the effect of positive self-concept in communication situations.
• Assess how self-concept influences personal communication.

Course Competency 8: Evaluate How Culture Impacts Communication

Learning Objectives

• Identify cultural differences exhibited in communication styles.
• Explain the need for recognizing cultural differences.
• Illustrate how cultural differences affect communication.
• Suggest strategies for effective communication among diverse cultures.

Course Competency 9: Deliver an Oral Presentation

Learning Objectives

• Identify the elements of effective oral presentations.
• Analyze possible causes of communication apprehension.
• Plan a presentation for a specific audience, purpose, and situation.
• Develop an effective organizational pattern.
• Incorporate sufficient supporting material and research.
• Use an extemporaneous delivery style.
• Apply effective nonverbal communication to engage the audience.
• Use effective and appropriate language.