5.11 References
Braithwaite, D., & Schrodt, P. (2017). Engaging theories in interpersonal communication: Multiple perspectives. Routledge.
Brule, N. J., & Eckstein, J. J. (2019). “NOT my issue!!!”: Teaching the interpersonal conflict course. Journal of Communication Pedagogy, 2, 17–22. https://scholarworks.wmich.edu/jcp/vol2/iss1/5/
Bettencourt, B. A., & Sheldon, K. (2001). Social roles as mechanisms for psychological need satisfaction within social groups. Journal of Personality and Social Psychology, 81(6), 1131. https://pubmed.ncbi.nlm.nih.gov/11761313/
Chun, J. S., & Choi, J. N. (2014). Members’ needs, intragroup conflict, and group performance. Journal of Applied Psychology, 99(3), 437. https://doi.org/10.1037/a0036363
Egbe, J. A. (2024). The impact of effective communication in conflict resolution: A case study of Agbani/Nkerefi conflict. Oracle of Wisdom Journal of Philosophy and Public Affairs, 8(3), 147–158. https://www.acjol.org/index.php/owijoppa/article/view/6047
Gottman, J., & Silver, N. (1999). The seven principles for making marriage work. Crown Publishers.
Hample, D. (2018). Interpersonal arguing. Peter Lang Verlag. https://doi.org/10.3726/b12877
Hample, D., & Richards, A. S. (2018). Personalizing conflict in different interpersonal relationship types. Western Journal of Communication, 83(2), 190–209. https://doi.org/10.1080/10570314.2018.1442017
Hategan, V. (2020). Communication perspectives in mediation and conflict resolution. International Journal of Communication Research, 10(3), 303–308. https://www.ijcr.eu/articole/512_008%20Vasile%20Hategan.pdf
Hinsz, V. B., & Robinson, M. D. (2025). A conceptualization of mood influences on group judgment and decision making: The key function of dominant cognitive processing strategies. Small Group Research, 56(1), 71–113. https://doi.org/10.1177/10464964241274124
Jit, R., Sharma, C. S., & Kawatra, M. (2016). Servant leadership and conflict resolution: A qualitative study. International Journal of Conflict Management, 27(4), 591–612. https://doi.org/10.1108/IJCMA-12-2015-0086
McElearney, P. (2023). A performative and dialogic approach to teach group roles, group conflict, and conflict management styles. Communication Teacher, 37(3), 227–234. https://doi.org/10.1080/17404622.2023.2168714
Odell, J., Nodine, M., & Levy, R. (2004). A metamodel for agents, roles, and groups. In International workshop on agent-oriented software engineering (pp. 78–92). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-30578-1_6
Pizzo, M., Terrance, S., & Abu-Ras, W. (2025). Online project-based learning in small groups: Innovative approaches to leadership development for social work students. Social Work With Groups, 1–17. https://doi.org/10.1080/01609513.2025.2454023
Thomas, K. W. (2008). Thomas-Kilmann conflict mode. TKI Profile and Interpretive Report, 1(11).
Turner, W., Coleman, L., & King, T. (2020). Competent communication (2nd ed.). Southwest Tennessee Community College. https://socialsci.libretexts.org/Courses/Southwest_Tennessee_Community_College/Competent_Communication_-_2e
Wrench, J. S., Punyanunt-Carter, N. M., & Thweatt, K. S. (2020). Interpersonal communication: A mindful approach to relationships. Milne Open Textbooks. https://milneopentextbooks.org/interpersonal-communication-a-mindful-approach-to-relationships/
Images
Figure 5.1: OpenAI. (2025). ChatGPT. (December 7 version) [Large language model]. ChatGPT. https://chatgpt.com/
Figure 5.2: “Applying_strategies” by Nic Ashman, Chippewa Valley Technical College is licensed under CC BY-NC 4.0. https://creativecommons.org/licenses/by-nc/4.0/deed.en
Figure 5.3: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/
Videos
TEDx Talks. (2016, October 19). How understanding conflict can help improve our lives | Robin Funsten | TEDxTryon [Video]. YouTube. All rights reserved. https://www.youtube.com/watch?v=fdDQSHyyUic
