3.11 References

Bodie, G. D. (2018). Listening. In The handbook of communication skills (pp. 259–286). Routledge.

Glenn, P. (2024). “So you’re telling me…”: Paraphrasing (formulating), affective stance, and active listening. International Journal of Listening, 38(1), 28–40. https://doi.org/10.1080/10904018.2022.2136674

Itzchakov, G., Weinstein, N., Leary, M., Saluk, D., & Amar, M. (2024). Listening to understand: The role of high-quality listening on speakers’ attitude depolarization during disagreements. Journal of Personality and Social Psychology, 126(2), 213. https://doi.org/10.1037/pspa0000366

Jonsdottir, I. J., & Fridriksdottir, K. (2020). Active listening: Is it the forgotten dimension in managerial communication? International Journal of Listening, 34(3), 178–188. https://doi.org/10.1080/10904018.2019.1613156

Kellner, C., Le Quement, M. T., & Reiner, G. (2022). Reacting to ambiguous messages: An experimental analysis. Games and Economic Behavior, 136, 360–378. https://doi.org/10.1016/j.geb.2022.09.007

Kluger, A. N., & Itzchakov, G. (2022). The power of listening at work. Annual Review of Organizational Psychology and Organizational Behavior, 9(1), 121–146. https://doi.org/10.1146/annurev-orgpsych-012420-091013

Lipetz, L., Kluger, A. N., & Bodie, G. D. (2020). Listening is listening is listening: Employees’ perception of listening as a holistic phenomenon. International Journal of Listening, 34(2), 71–96. https://doi.org/10.1080/10904018.2018.1497489

London, M., Volmer, J., Zyberaj, J., & Kluger, A. N. (2023). Attachment style and quality listening: Keys to meaningful feedback and stronger leader–member connections. Organizational Dynamics, 52(2), 1–9. https://doi.org/10.1016/j.orgdyn.2023.100977

Nichols, M. P., & Straus, M. B. (2021). Lost art of listening. Guilford Publications.

Rogers, C. R., & Farson, R. E. (2021). Active listening. Mockingbird Press.

Staddon, S., Byg, A., Chapman, M., Fish, R., Hague, A., & Horgan, K. (2023). The value of listening and listening for values in conservation. People and Nature, 5(2), 343–356. https://doi.org/10.1002/pan3.10232

Worthington, D. L., & Bodie, G. D. (Eds.). (2020). The handbook of listening. John Wiley & Sons.

Worthington, D. L., & Fitch-Hauser, M. E. (2018). Listening: Processes, functions, and competency. Routledge.

Images

Figure 3.1: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/

Figure 3.2: Aitubo. (2025). Flux (v1.0). [Artificial intelligence system]. Aitubo. https://aitubo.ai/

Figure 3.3: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/

Figure 3.4: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/

Figure 3.5: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/

Figure 3.6: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/

Figure 3.7: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/

Figure 3.8: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/