1.10 References
Allen, K. A., Charpentier, V., Hendrickson, M. A., Kessler, M., Gotlieb, R., Marmet, J., Hause, E., Praska, C., Lunos, S., & Pitt, M. B. (2023). Jargon be gone: Patient preference in doctor communication. Journal of Patient Experience, 10. https://doi.org/10.1177/23743735231158942
Baym, N. K. (2015). Personal connections in the digital age. Polity Press.
Bobkina, J., Domínguez Romero, E., & Gómez Ortiz, M. J. (2023). Kinesic communication in traditional and digital contexts: An exploratory study of ESP undergraduate students. System, 115, 103034. https://doi.org/10.1016/j.system.2023.103034
DeVito, J. A. (2018). Human communication: The basic course. Pearson.
Dizikes, P. (2018). Study: On Twitter, false news travels faster than true stories. MIT News Office. https://news.mit.edu/2018/study-twitter-false-news-travels-faster-true-stories-0308
Duradoni, M., Severino, F. P., Bellotti, M., & Guazzini, A. (2024). How mattering and anti-mattering experiences across offline and online environments contribute to people’s digital life balance and social media addiction. Journal of Community and Applied Social Psychology, 34, e70008. https://doi.org/10.1002/casp.70008
Lee, S. H. (2014). Digital literacy education for the development of digital literacy. International Journal of Digital Literacy and Digital Competence, 5(3), 29-43. https://doi.org/10.4018/ijdldc.2014070103
Lucas, S. E., & Stob, P. (2020). The art of public speaking. McGraw-Hill.
Marsh, E., Vallejos, E. P., & Spence, A. (2022). The digital workplace and its dark side: An integrative review. Computers in Human Behavior, 128, 107118. https://doi.org/10.1016/j.chb.2021.107118
Munz, S. M., McKenna-Buchanan, T., & Wright, A. M. (Eds.). (2024). The Routledge handbook of public speaking research and theory. Routledge.
O’Hair, D., Rubenstein, H., & Stewart, R. (2023). A pocket guide to public speaking. Macmillan.
Seiler, W., Beall, M., & Mazer, J. (2021). Communication: Making connections. Pearson.
Ting-Toomey, S., & Chung, L. C. (2012). Understanding intercultural communication. Oxford University Press.
Wrench, J. S., Punyanunt-Carter, N. M., & Thweatt, K. S. (2020). Interpersonal communication: A mindful approach to relationships. Milne Open Textbooks. https://open.umn.edu/opentextbooks/textbooks/906
Zarefsky, D., & Engels, J. D. (2021). Public speaking: Strategies for success. Pearson.
Images
Figure 1.1: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/
Figure 1.2: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/
Figure 1.3: OpenAI. (2025). ChatGPT. (April 28 version) [Large language model]. ChatGPT. https://chatgpt.com/
